General Questions
How quickly does Mr. Restoration respond to emergencies?
Our average on-site response time is 45 minutes and we're often faster. We operate 24 hours a day, 7 days a week, 365 days a year, including holidays. When you call, you reach a live local team member, not a call center.
Are you locally owned or part of a national franchise?
We are locally owned and family operated. Unlike national franchise chains that route your call to a corporate center and dispatch multiple subcontractors
What certifications does your team hold?
Our technicians are certified by the top industry organizations:
- IICRC (Institute of Inspection, Cleaning and Restoration Certification) — for water and fire restoration
- AMRT (Applied Microbial Remediation Technician) — for mold remediation
- NADCA (National Air Duct Cleaners Association) — for air duct cleaning
Combined, our founding team brings 60+ years of restoration experience to every job.
Which areas of Middle Tennessee do you serve?
We serve communities throughout middle Tennessee including Nashville, Murfreesboro, Franklin, Brentwood, Hendersonville, Manchester, McMinnville, Tullahoma, Winchester, Fayetteville, and all surrounding area.
Do you provide free inspections and estimates?
Yes. We offer complimentary damage assessments for all restoration services. Our team evaluates the full extent of damage, documents everything thoroughly (including for insurance purposes), and provides a detailed estimate with transparent pricing.
How long does a typical restoration project take?
Timelines vary by damage extent, but here is a general framework:
- Emergency mitigation: within 24 hours
- Structural drying: 3–5 days
- Reconstruction / repairs: depends on scope
We provide clear timelines upfront and keep you updated throughout every stage of your project.
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Water Damage Restoration
What should I do immediately after discovering water damage?
- Call us immediately, water damage worsens rapidly every hour
- Shut off the main water supply if you have a burst or leaking pipe
- Turn off electricity to affected areas if safe to do so
- Move valuables, furniture, and documents out of the water's path
- Do NOT use a household vacuum on standing water, it is a safety risk
- Document damage with photos for your insurance claim
Our team will handle everything from extraction to full drying and reconstruction.
What types of water damage do you handle?
We handle all categories and sources of water damage, including:
- Burst or frozen pipes
- Appliance leaks (washing machines, dishwashers, water heaters)
- Roof leaks and storm flooding
- Ceiling and wall water intrusion
- Basement and crawl space flooding
- Sump pump failures
- Overflow from sinks, tubs, and toilets
What equipment do you use to dry my property?
We use professional-grade industrial equipment, including:
- High-capacity water extractors and submersible pumps
- Industrial air movers and desiccant dehumidifiers
- Thermal imaging cameras to detect hidden moisture in walls and ceilings
- Moisture meters for precise drying monitoring
We monitor moisture levels daily until your property is fully dry.
Can water-damaged hardwood floors be saved?
In many cases, yes especially when you act quickly. Our IICRC-certified team uses advanced drying techniques specifically designed to salvage hardwood floors and prevent cupping, warping, and buckling. The sooner we start, the higher the chance of saving your floors without a full replacement. If replacement is ultimately necessary, we handle that too.
How do I know if there is hidden moisture in my walls or ceilings?
Hidden moisture is one of the biggest risks after water damage, it leads to structural deterioration and mold growth over time. Signs include musty odors, discolored patches, bubbling paint, or soft/spongy drywall. Our team uses thermal imaging cameras and calibrated moisture meters to detect water that is invisible to the naked eye, ensuring nothing is left behind.
Do you handle full reconstruction after water damage?
Yes. We are a full-service restoration company meaning we handle everything under one roof from emergency water extraction and drying, through demolition of unsalvageable materials, all the way to complete reconstruction and finishing. You won't need to hire a separate contractor. One team, one point of contact, from start to finish.
Mold Remediation
How do I know if I have a mold problem?
Common signs of mold include:
- Visible dark or discolored spots on walls, ceilings, or grout
- A persistent musty or earthy odor
- Recent water damage or flooding (even if seemingly resolved)
- Unexplained respiratory symptoms, allergies, or headaches among occupants
- Peeling or bubbling paint and wallpaper
If you suspect mold, don't wait mold spreads rapidly. Call us for a free inspection.
Is mold dangerous to my health?
Yes. Mold can compromise indoor air quality and cause respiratory problems, allergic reactions, asthma flare-ups, skin and eye irritation, and in severe cases (especially with black mold), more serious health complications. Children, the elderly, and those with compromised immune systems are particularly vulnerable. Professional remediation is essential — do not attempt to clean large mold infestations yourself.
What does your mold remediation process involve?
Our AMRT-certified process includes:
- Assessment: Identify the extent and source of mold growth
- Containment: Prevent spores from spreading to unaffected areas
- Air filtration: HEPA filtration to capture airborne spores
- Mold removal: Safe removal and disposal of affected materials
- Cleaning & sanitizing: Treat surfaces to kill remaining spores
- Preventive treatment: Apply antifungal agents to stop regrowth
- Air quality restoration: Ensure your indoor environment is safe
Can mold come back after remediation?
Mold will return if the underlying moisture source is not eliminated. That is why our process always includes identifying and resolving the root cause whether it is a plumbing leak, poor ventilation, or inadequate vapor barriers. After remediation, maintaining proper indoor humidity levels (below 60%) significantly reduces the risk of recurrence.
Do I need to leave my home during mold remediation?
It depends on the size and location of the mold colony. For small, contained areas, occupants may remain in unaffected parts of the home. For large infestations or cases involving toxic black mold, temporary relocation is typically recommended. Our team will assess your specific situation and advise you accordingly during the free inspection.
Fire Damage Restoration
What does fire damage restoration include?
Fire damage goes far beyond visible char and burn marks. Our comprehensive service covers:
- Emergency board-up and property securing
- Smoke and soot removal from all surfaces
- Odor elimination using industrial-grade treatments
- Water damage cleanup from firefighting efforts
- Structural assessment and hazardous material removal
- Full reconstruction to restore your property to pre-loss condition
Why is smoke and soot damage so serious?
Smoke and soot are highly toxic and penetrate deeply into porous materials walls, furniture, HVAC systems, clothing, and even structural wood. Without professional removal, these residues continue to cause corrosion, discoloration, and serious health risks. Soot is acidic and can etch and permanently damage surfaces within hours if left untreated. Speed is critical.
Can the smoke smell be fully eliminated?
Yes, when done professionally. We use advanced odor elimination techniques including thermal fogging, ozone treatment, and hydroxyl generators that neutralize smoke molecules at the source, not just mask them with deodorizers. Surface cleaning alone won't eliminate deep smoke odors; it requires a multi-stage approach that our certified team is trained to execute.
Is it safe to stay in my home after a fire?
Generally, no not until the property has been cleared as safe. Fire-damaged structures can have compromised structural integrity, dangerous air quality from smoke and toxic residues, residual water damage, and electrical hazards. Always get clearance from your fire department and our restoration team before re-entering.
How soon after a fire should I call a restoration company?
Immediately as soon as the fire department clears the property. Every hour of delay allows soot to etch deeper into surfaces, smoke odors to set permanently, and water from firefighting efforts to cause additional structural damage and mold growth. We are available 24/7 to respond to your fire emergency.
Sewage Cleanup
Why can't I clean up sewage backup myself?
Sewage is classified as Category 3 Black Water, the most hazardous type of water contamination. It contains bacteria, viruses, parasites, and other dangerous pathogens that cause severe illness. DIY cleanup without proper protective equipment and commercial-grade sanitizing agents is extremely dangerous. Our technicians use full PPE, professional-grade biocides, and follow strict disposal protocols.
What causes sewage backups?
Common causes include:
- Tree root intrusion into sewer lines
- Clogged or blocked main sewer lines
- Heavy rainfall overwhelming municipal systems
- Aging or damaged sewer pipes
- Grease buildup in drain lines
- Flushing non-flushable items (wipes, paper towels, etc.)
What does your sewage cleanup process look like?
Our process is thorough and safety-focused:
- Containment: Prevent contamination from spreading
- Extraction: Remove all sewage water using industrial equipment
- Removal: Dispose of contaminated porous materials (flooring, drywall, insulation)
- Disinfection: Apply commercial-grade antimicrobial and biocide treatments
- Drying: Thorough structural drying to prevent mold
- Restoration: Repair and rebuild affected areas
Does homeowners insurance cover sewage backup?
Standard homeowners policies often do not cover sewage backup unless you have purchased a specific sewer backup rider or endorsement. Coverage rules vary widely by policy and provider. We work directly with all insurance companies to help document damage and maximize your covered benefits.
Crawl Space Encapsulation
What is crawl space encapsulation and why do I need it?
Crawl space encapsulation seals your crawl space from moisture, outside air, and pests using a heavy-duty vapor barrier on the ground and walls. It is essential for Middle Tennessee homes because our humid climate allows moisture to accumulate in crawl spaces, leading to mold growth, wood rot, structural damage, pest infestation, and poor indoor air quality. Up to 50% of the air in your living space comes from your crawl space.
What are signs that my crawl space needs attention?
Warning signs include:
- Musty odors inside your home
- Increased allergy symptoms or respiratory issues
- Visible mold or fungal growth on floor joists
- Standing water or excessive moisture in the crawl space
- High energy bills (heat or cool air escaping through the floor)
- Sagging, bouncy, or soft floors
- Evidence of pests or rodents
Does encapsulation also address existing mold in the crawl space?
Yes. Encapsulation without first treating existing mold is ineffective. If our assessment reveals fungal growth, we remediate the mold first before encapsulating. This is a full crawl space restoration, not just a cover-up. Our team handles both mold remediation and encapsulation as a complete service.
How long does crawl space encapsulation last?
A professionally installed encapsulation system using heavy-duty vapor barrier materials can last 15–25 years or more with proper maintenance. We recommend an annual inspection to ensure the barrier remains intact and no new moisture issues have developed.
Insurance & Claims
Does homeowners insurance cover water damage restoration?
Coverage depends on your specific policy and the cause of the water damage. Most standard policies cover sudden and accidental damage such as burst pipes, appliance failures and leaks, and storm-related water intrusion. Policies typically exclude gradual leaks, flooding from external sources (which requires separate flood insurance), and damage from deferred maintenance. We work directly with your insurer to document and present the claim properly.
Do you work directly with insurance companies?
Yes. We work with all major insurance providers and assist with the entire claims process. Our team thoroughly documents all damage with photos, moisture readings, and detailed reports in the format insurers require. We communicate directly with your adjuster to ensure nothing is missed and to help maximize your coverage.
Should I file an insurance claim before calling a restoration company?
Call us first. Starting emergency mitigation immediately limits further damage and your insurance policy typically requires you to take reasonable steps to prevent additional loss. Delaying restoration to wait for an adjuster visit can actually work against your claim. We document everything from the start so your insurer gets a complete picture.
What should I document after property damage for my insurance claim?
Before doing any cleanup yourself:
- Take photos and videos of all affected areas from multiple angles
- Document damaged belongings, furniture, and personal property
- Keep damaged materials until your adjuster or our team has assessed them
- Note the date and time of discovery
- Record any emergency actions you took (e.g., shutting off water)
Our team adds professional documentation including moisture mapping, equipment logs, and a written scope of work for your insurer.
What if my insurance claim is denied?
Claim denials can sometimes be appealed, especially if you believe the damage falls within your coverage. We can help by providing detailed documentation and professional assessments that support your case. We also offer transparent pricing and can work with you on payment options if your claim is not covered.
Commercial Restoration
Do you service commercial properties and businesses?
Absolutely. We provide full commercial restoration services for offices, retail spaces, warehouses, restaurants, medical facilities, and other business properties. Our commercial services include water damage restoration, fire damage restoration, mold remediation, and sewage cleanup all with the same 45-minute emergency response we offer residential clients.
How do you minimize business downtime during restoration?
We understand that downtime is lost revenue. Our approach includes:
- Fast emergency response to begin mitigation immediately
- Phased restoration planning to keep unaffected areas operational
- After-hours and weekend work scheduling when feasible
- Efficient, coordinated crews with no subcontractor delays
- Clear daily communication so you know exactly what to expect
Can you handle large-scale commercial water or fire damage?
Yes. We are equipped for large-scale commercial projects with industrial-capacity drying and extraction equipment, the ability to deploy multiple crews simultaneously, and experience handling complex multi-floor and large-footprint properties. We scale our resources to match the size of the job.
Do you offer commercial mold remediation and air quality services?
Yes. Mold in commercial buildings is a serious liability, it can trigger employee health complaints, OSHA concerns, and lease violations. Our AMRT-certified team performs thorough mold assessments, remediation, and air quality restoration for commercial properties of all sizes. We provide detailed documentation appropriate for commercial insurance claims and regulatory compliance
Air Duct Cleaning
How do I know if my air ducts need cleaning?
Signs your ducts may need professional cleaning:
- Visible dust or debris blowing from vents
- Unexplained increases in allergy or asthma symptoms
- Musty or stale odors when the HVAC runs
- Visible mold growth inside duct openings or on vent covers
- Recently completed renovation work (drywall dust, debris)
- It has been more than 3–5 years since your last cleaning
What does NADCA-certified air duct cleaning include?
Our NADCA-certified process cleans the entire HVAC system, including:
- Supply and return air ducts
- Registers, grilles, and diffusers
- Heat exchangers and cooling coils
- Condensate drain pans
- Fan motor and housing
We use negative pressure and high-powered HEPA vacuuming to capture all loosened contaminants.
Is air duct cleaning necessary after water or fire damage?
Absolutely yes. After water damage, ducts can harbor mold spores and bacterial growth. After fire damage, smoke, soot, and toxic particulates infiltrate the ductwork and get recirculated through your home every time the HVAC runs. Air duct cleaning is a critical step in our post-disaster restoration process to ensure your indoor air quality is fully restored.
How often should air ducts be professionally cleaned?
The EPA and NADCA recommend cleaning every 3 to 5 years for most homes. However, cleaning is recommended sooner if you have pets that shed heavily, occupants with allergies or asthma, or have recently had a home renovation or experienced any water or fire damage.
Still Have Questions?
Call our local team any time for a free inspection.
Still need Help?
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